ai78 Privacy Policy — How We Protect Your Personal Data

01 What Personal Data We Collect

When you register and use ai78, we collect certain personal data to operate your account and deliver our services. We are transparent about every category of data we hold. Below is a full breakdown of what ai78 collects and why.

ai78 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

02 How We Use Your Personal Data

ai78 uses your personal data only for the purposes described in this Privacy Policy. We do not use your data in ways that would surprise you or that you have not been informed about. The main purposes for which ai78 processes your data are:

• Account Management: Creating, maintaining, and securing your ai78 account, including processing login requests and account updates.
• Payment Processing: Handling deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
• Game Operation: Running games, recording outcomes, and calculating winnings accurately.
• Fraud Prevention and Security: Monitoring account activity to detect and prevent fraud, money laundering, and unauthorised access.
• Legal Compliance: Meeting obligations under applicable laws, including identity verification and transaction reporting requirements.
• Customer Support: Responding to your queries, complaints, and requests through our support channels.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling and to apply responsible gaming tools where appropriate.
• Marketing Communications: Sending you promotional offers and updates about ai78 — only if you have opted in to receive them. You can opt out at any time.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the ai78 platform and user experience.

ai78 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise required by law.

03 Data Sharing and Third Parties

ai78 does not sell your personal data. We share data with third parties only where it is strictly necessary to operate the platform or comply with legal obligations. The categories of third parties with whom ai78 may share your data are:

• Payment Processors: bKash, Nagad, Rocket, and other payment service providers receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity Verification Services: Where required, ai78 uses third-party identity verification providers to confirm your age and identity. These providers are contractually bound to handle your data securely and only for verification purposes.
• Technology Infrastructure Providers: ai78 uses cloud hosting and security service providers to operate the platform. These providers act as data processors under our instruction and are not permitted to use your data for their own purposes.
• Legal and Regulatory Authorities: ai78 may disclose your data to law enforcement, regulatory bodies, or courts where required by applicable law or in response to a valid legal request.
• Fraud Prevention Services: ai78 may share data with fraud prevention and anti-money laundering services to protect the platform and its players.

04 Cookies and Tracking Technologies

ai78 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and keep your session secure. Here is a plain-language breakdown of the cookies we use:

• Essential Cookies: These are required for the platform to function. They maintain your login session, remember your language preference, and keep your account secure. You cannot opt out of essential cookies without stopping use of the platform.
• Functional Cookies: These remember your settings and preferences — such as your preferred deposit method or game display settings — so you don't have to re-enter them every visit.
• Analytics Cookies: ai78 uses anonymised analytics data to understand how players use the platform and to identify areas for improvement. This data does not identify you personally.
• Security Cookies: These help ai78 detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

You can manage cookie preferences through your browser settings. Blocking certain cookies may affect the functionality of the ai78 platform. ai78 does not use third-party advertising cookies or tracking pixels for external advertising networks.

05 How We Keep Your Data Secure

ai78 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include:

• TLS encryption for all data in transit between your device and ai78 servers.
• AES-256 encryption for sensitive data stored at rest, including financial records and identity documents.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing of the ai78 platform.
• Strict access controls — only authorised ai78 staff with a legitimate need can access player data.
• Automated monitoring systems that detect and alert on unusual access patterns or potential breaches.
• Secure data centres with physical access controls and redundant infrastructure.

In the event of a data breach that is likely to affect your rights or freedoms, ai78 will notify affected players promptly and take immediate steps to contain and remediate the breach. No security system is completely impenetrable, but ai78 is committed to maintaining the highest practical standard of data protection.

You also play a role in keeping your data secure. Use a strong, unique password for your ai78 account, enable two-factor authentication where available, and contact support immediately if you suspect your account has been compromised.

06 How Long We Keep Your Data

ai78 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are:

• Active Account Data: Retained for the full duration your ai78 account is active.
• Transaction Records: Retained for a minimum of 5 years after the transaction date to meet financial record-keeping obligations.
• Identity Verification Documents: Retained for 5 years after account closure or the last transaction, whichever is later.
• Support Communications: Retained for 2 years after the query is resolved.
• Gaming Activity Logs: Retained for 2 years for fraud prevention and dispute resolution purposes.
• Closed Account Data: Core account data is retained for 5 years after account closure, then securely deleted or anonymised.

When data is no longer required, ai78 securely deletes it or anonymises it so that it can no longer be linked to you as an individual.

07 Your Privacy Rights

As an ai78 player, you have the following rights over your personal data. ai78 is committed to honouring these rights promptly and without unnecessary barriers.

To exercise any of these rights, contact ai78 at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond in full within 30 days. We may need to verify your identity before processing your request.

08 Children's Privacy

ai78 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on ai78 requires confirmation that you are 18 or older, and we conduct age verification checks as part of our account approval process.

If ai78 becomes aware that personal data has been collected from a person under 18, we will immediately suspend the associated account, delete the data, and take appropriate steps to prevent further access. If you believe a minor has registered on ai78, please contact us at [email protected] immediately.

09 Changes to This Privacy Policy

ai78 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your data, ai78 will notify registered players via their registered email address or through an in-platform notification before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how ai78 protects your data.

Your continued use of the ai78 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

10 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ai78 handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and will respond promptly.

• Email: [email protected]
• Subject Line: Use "Privacy Enquiry" or "Data Rights Request" for faster routing
• Live Chat: Available 24/7 via the ai78 platform
• Response Time: Acknowledged within 5 business days; full response within 30 days

You can also review our Terms and Conditions and Responsible Gaming pages for more information about how ai78 operates and protects its players.